Returns Policy

At rihanyomed.com, we want you to be completely satisfied with your purchase. Should there be any reason you are not satisfied with your order, we offer the following return policy: Eligibility for Returns Time Frame: Returns are accepted and valid within 30 days of purchase for most items. Condition: Items must be unused, unopened, and in their original packaging to be eligible for return. Products that have been opened or used cannot be returned for health and safety reasons. Non-Returnable Items: Certain products, such as opened medical devices, personal wellness items, and consumable goods like supplements or vitamins, cannot be returned unless faulty. How to Initiate a Return Contact Us: To initiate a return, please contact our customer service team at [Support@rihanyomed.com] or call [0685147553]. Provide your order number, details of the product, and the reason for the return. Returns Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on where to send your item(s). Please note that returns sent without prior authorization will not be accepted. Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item. Refunds Processing Time: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Partial Refunds: In certain situations, only partial refunds will be granted for items that show signs of use, are damaged, or have missing parts not due to our error. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [Support@rihanyomed.com] for further assistance. Sale Items Only regular-priced items may be refunded. Sale items cannot be refunded unless defective or damaged. Late or Missing Refunds If you have not received your refund within 10 business days, first check with your bank or credit provider. If you have done this and still have not received your refund, please contact us at [Support@rihanyomed.com].